How long will my order take?
Most orders are processed and shipped out no longer than 5-10 business days ONCE PAYMENT HAS CLEARED. Certain products take longer and are stated in the item description if extra shipping time is expected.
What is your return policy?
Personalized merchandise may not be returned. If a printing error has been made on our part, either a LaineyBug Lane credit will be offered or we will redo the product at our cost. Because of their nature, nursing covers are not accepted for returns as well.
Why are your prices different for similar items?
Embroidery and applique prices are different because applique takes a bit more time to make and there is also material used to make the applique. Some burp cloths, tshirts, bibs, blankets, etc. require more time to make and/or have a higher material cost than others, and that is why there is a price difference.
What if I see an embroidery design or applique design on one item, such as a burp cloth, but not on an item I want, such as a t-shirt?
Most designs can be put on all available items. Just email us to make sure and we'll set it up for you.
I sent an email and haven't heard back from you. Why?
LaineyBug Lane's hours of operation are as follows: Monday-Thursday 10 am-4 pm, Fridays 10 am-2 pm. We are closed on Saturday and Sunday and all major holidays. Please note that if you send us an email during hours when we are closed, you may not hear back from us until our normal hours of operation.
