How long will my order take?
Most orders are processed and shipped out no longer than 5-7 business days ONCE PAYMENT HAS CLEARED. Certain products take longer and are stated in the item description if extra shipping time is expected.
What is your return policy?
Personalized merchandise may not be returned. If a printing error has been made on our part, either a LaineyBug Lane credit will be offered or we will redo the product at our cost.
I would like to order matching products. Can you do that?
Yes! On almost all of our stationery items, we can create matching items. For example, if you like an invitation and would like matching kid thank you notes, we can do that. We can create address labels, stickers, gift tags, note cards, etc. Just Contact Us for details. Design is done at no additional charge.
Do you accept custom orders for invitations, calling cards, etc?
Absolutely! I love to do custom work. Since I am still growing, there is no charge for custom design work. Send me an email about what you have in mind, and I will design something accordingly. You will be sent a proof through email. The custom work will go through one more revision if there are further requests made by you. There will be a final proof sent after this. You are not obligated to buy if the design still doesn't fit your needs.
Why are your prices different for similar items?
Embroidery and applique prices are different because applique takes a bit more time to make and there is also material used to make the applique. Some burp cloths, tshirts, bibs, blankets, etc. require more time to make and/or have a higher material cost than others, and that is why there is a price difference.
What if I see an embroidery design or applique design on one item, such as a burp cloth, but not on an item I want, such as a t-shirt?
Most designs can be put on all available items. Just email us to make sure and we'll set it up for you.
I sent an email and haven't heard back from you. Why?
LaineyBug Lane's hours of operation are as follows: Monday-Thursday 10 am-4 pm, Fridays 10 am-2 pm. We are closed on Saturday and Sunday and all major holidays. Please note that if you send us an email during hours when we are closed, you may not hear back from us until our normal hours of operation. Please give us 48 hours to respond, as we are very busy!
If I live in Baton Rouge, can you monogram my personal items?
Absolutely! Please contact me through website and we'll set up an appointment.
If I live in Baton Rouge, can I just pick up my order?
YES! You can enter LOCAL_PICKUP under the "Voucher" section at checkout. Once I receive your order, I will send you an email with the address to pick up your item.
